A+ A-
English Français
Donate Now

STRATEGIC DIRECTIONS 2027–2029

Over the last year, Rexdale CHC sought input from our community, staff, leadership and partners to guide our centre’s strategic priorities over the next three years. Through surveys, focus groups, discussions and a Community Health Needs Assessment, we heard what matters most to our neighbours and reflected that in a refined vision, mission and values and a strategic plan that aligns community needs with Ontario’s health system objectives and Rexdale CHC’s strengths and purpose

VISION

A healthy and empowered community.

MISSION

We listen to and work alongside the communities of North Etobicoke to improve health and wellbeing through integrated care, partnerships, advocacy and community leadership that advance a more equitable health system.

VALUES

Accountability

We set clear commitments, measure results and share our progress openly

Equity

We remove barriers and create equitable opportunities for everyone to achieve better health, with particular attention to communities experiencing the greatest barriers.

Respect

We listen, value lived experience and treat everyone with dignity.

Collaboration

We work with our community, staff and health system partners to achieve better outcomes together.

Excellence

We continuously learn, innovate and improve to deliver safe, high-quality, responsive care.

OUR EQUITY FOCUS

We will work to remove barriers and improve health outcomes, with particular attention to communities experiencing barriers to health and care.

  • Black, African and Caribbean communities
  • South Asian communities
  • Francophone communities
  • Newcomers, refugees and immigrants
  • Children, youth and families
  • 2SLGBTQIA+
  • Seniors
  • People experiencing poverty, housing insecurity or food insecurity
  • People living with mental health and substance use challenges
  • People without access to primary care
FROM
STRATEGIC
DIRECTION TO
MEASURABLE
IMPACT

Rexdale CHC's Leadership Team
will set measurable objectives and actions
for each direction, track progress and share
what we learn.

The 2027-29 Strategy builds on our longstanding commitment to the North Etobicoke community and renews it with an emphasis on creating a more accessible, integrated and equitable health and wellness system to deliver on the community's evolving needs.

- Sukhman Kalra
Strategic Planning Committee Chair
Rexdale Community Health Centre Board of Directors

1

Improve Access to Equitable
Primary Health Care Services

Improve timely access to integrated, culturally responsive primary health care and social services across North Etobicoke by reducing barriers, strengthening prevention and coordination, and making care easier to navigate.

STRATEGIC INTENT

More people can find, access and navigate the care and supports they need, with particular attention to communities experiencing barriers.

2

Strengthen Community
Connections and Partnerships

Increase awareness, engagement and trust by strengthening relationships with residents, community organizations, funders and health system partners, while ensuring community voices help shape services and advocacy.

STRATEGIC INTENT

People across North Etobicoke know Rexdale CHC, see themselves reflected in its work and have meaningful opportunities to help shape decisions that affect their health and wellbeing.

3

Build a Culture Where Our
People Thrive

Create a healthy, inclusive workplace where people feel valued, supported and equipped to learn, lead and deliver their best.

STRATEGIC INTENT

Rexdale CHC attracts, develops and supports a diverse and engaged workforce with the capacity to deliver high-quality, community-responsive care.

4

Reinforce Organizational
Sustainability

Build a future-ready, resilient and high-performing organization that adapts to change, delivers on its commitments and responds to evolving community needs.

STRATEGIC INTENT

Rexdale CHC has the people, resources, systems and capacity needed to remain strong, accountable and responsive over the long term.

5

Lead Innovation and
Systems Change

Scale leading practices, share what works and strengthen Rexdale CHC's leadership in improving health outcomes and advancing equitable system change.

STRATEGIC INTENT

Rexdale CHC uses its history, evidence, partnerships and community knowledge to improve practice, influence change and contribute to stronger health and social systems.

Services Accountability Agreement (M-SAA)
The Local Health System Integration Act, 2006, requires that Local Health Integration Networks (LHINs) and Health Service Providers (HSPs) enter into a Service Accountability Agreement in order for the LHIN to provide funding to HSPs for the provision of services. This multi-year agreement supports a collaborative relationship between the LHIN and HSPs, and helps improve the health of Ontarians through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.For more information contact: Salimata Kone at 416-744-0066 ext. 2356 or via email at salimata.kone@rexdalechc.com.
Rexdale Privacy Statement
Please see our PRIVACY STATEMENT for information about how Rexdale CHC handles personal information and client privacy.
Client Rights
Rexdale adheres to the principles and practices outlined in our Service Philosophy/Client Rights statement. If you are a client of Rexdale CHC and have a complaint, please view this document to see the various options available to you.
Client Survey 2022-2023
We always want to hear how we are doing from our clients. Please take a moment to share your thoughts with us by completing this client survey. Information about the Client Survey 2022-2023 ».
Quality Improvement "QIP"
Rexdale Community Health Centre is focused on continuously improving our clients’ experience, our staff satisfaction and supportive environment, as well as responding to the priorities of the Ministry of Health and Long Term Care (MOHLTC). Read our Quality Improvement Plan, or for more information, contact Salimata Kone at 416-744-0066 ext. 2356 or via email at salimata.kone@rexdalechc.com.

Land Acknowledgement

AODA Compliance

At Rexdale Community Health Centre, we are fully committed to ensuring that our website and digital content are accessible to all users, including individuals with disabilities. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, we have taken proactive measures to make our online services accessible to everyone.

Our website has been designed to meet the highest accessibility standards, ensuring all content is easy to navigate and can be used effectively with assistive technologies. We continuously monitor and improve our website to maintain compliance with AODA and ensure an inclusive online experience for all visitors.

We understand the importance of providing equal access to information, and we recognize that non-compliance could result in significant penalties, including fines of up to $100,000 for organizations and $50,000 for individuals under the AODA regulations. We take these responsibilities seriously and strive to exceed these standards in every aspect of our digital presence.