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Strategic Plan 2022 – 2025

In 2022, the Board of the Rexdale CHC led a process to update our strategic plan. We engaged community members, partners, staff, and the board in different facilitated activities designed to learn more about our strengths, opportunities to improve, and where we should focus our resources during the next 3 years. We collected 100 ideas and organized them into themes. It wasn’t easy to select our priorities, but we did it while keeping the needs of our community front and center at all times. We also used this as an opportunity to make the wording clearer, and to make our goals specific and measurable. We invite you to join us as we work hard to achieve our ambitious plan. We’ll continue to check in with you as our plan moves into action.

View our strategic plan »

Our Vision
A healthy and empowered community.
Our Mission
As a leader in health system transformation, we use our deep understanding of community needs to improve lives through strategic advocacy, strong partnerships, and innovative programs and services.

Values and Beliefs

  • Accountability
    We do what we say we will do. We use our resources wisely and make decisions based on information. We are serious about helping people access programs and services where and when they need them.
  • Collaboration
    We appreciate that we are stronger together. We foster innovative partnerships, meaningful community engagement and interconnected teams.
  • Diversity
    We warmly welcome everyone. We provide safe, healthy spaces for people to take part in wellness programs, access a range of health services, volunteer and work. We encourage people to learn from each other and take
    good care of themselves.
  • Respect
    We are kind, polite and friendly. We value everyone’s experiences, contributions, and abilities. We look out for each other as members of a caring community.
  • Quality
    We are committed to excellence and always improving. We strive to provide the highest standards of safety, care, and services using evidence-based approaches and a health equity lens. We manage anticipated risks and opportunities as we implement priority programs for today and tomorrow.
Services Accountability Agreement (M-SAA)

The Local Health System Integration Act, 2006, requires that Local Health Integration Networks (LHINs) and Health Service Providers (HSPs) enter into a Service Accountability Agreement in order for the LHIN to provide funding to HSPs for the provision of services. This multi-year agreement supports a collaborative relationship between the LHIN and HSPs, and helps improve the health of Ontarians through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.For more information contact: Salimata Kone at 416-744-0066 ext. 2356 or via email at salimata.kone@rexdalechc.com.

Rexdale Privacy Statement
Please see our PRIVACY STATEMENT for information about how Rexdale CHC handles personal information and client privacy.
Client Rights
Rexdale adheres to the principles and practices outlined in our Service Philosophy/Client Rights statement. If you are a client of Rexdale CHC and have a complaint, please view this document to see the various options available to you.
Client Survey 2022-2023
We always want to hear how we are doing from our clients. Please take a moment to share your thoughts with us by completing this client survey.
Information about the Client Survey 2022-2023 ».
Quality Improvement “QIP”
Rexdale Community Health Centre is focused on continuously improving our clients’ experience, our staff satisfaction and supportive environment, as well as responding to the priorities of the Ministry of Health and Long Term Care (MOHLTC).
Read our Quality Improvement Plan, or for more information, contact Salimata Kone at 416-744-0066 ext. 2356 or via email at salimata.kone@rexdalechc.com.